FAQ
Questions, answered.
- How does MoveReady work?
- You choose your package online and pay at checkout. On move-in day, you give us access to your room and we handle everything — shopping, delivery, and setup. By the time you're done with orientation, your room is fully set up.
- When do you set up the room?
- We set up on your school's official move-in day. You'll receive timing details by email after you order.
- What's included in each package?
- Bedding, bathroom, storage, décor and (in Complete and Premium) appliances. See the Packages page for full item lists.
- Who is setting up my room?
- College students! MoveReady is student-owned and student-run — your room is set up by a trained crew of current college students, led personally by our founder. Every crew member is background-vetted, trained on our setup checklist, and operates under a signed conduct agreement.
- How is the Premium package different?
- Premium swaps the basic bedding for upgraded Pottery Barn Teen / West Elm bedding. You'll select Boys or Girls bedding at checkout — it's required before completing the order.
- Is there a delivery fee?
- No. The package price covers shopping, delivery, and full setup. There are no extra delivery fees.
- What is your refund policy?
- After 24 hours of purchase, orders cannot be canceled for a refund.
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